Roles and Responsibilities

 

The Helpdesk Support will support, maintain, and troubleshoot all personal computers, printers, and peripherals.  This person is required to perform help desk functions which include but are not limited to answering support calls and troubleshooting issues over the phone.  They will be expected to communicate and document changes in procedures and installations.  The Helpdesk Support is expected to effectively communicate with managers and end users any changes that take effect.  They will provide support to all areas of the organization, internal and external.  The Helpdesk Support will be expected to maintain and enhance current hardware with approval in all facilities.

 

Required Knowledge and Skills

 

• Experience with a Windows environment; Windows 7, 8 and 10

• Bachelor or Associate degree in Computer Science or equivalent combination of training and experience

• Self-Motivated, Goal oriented, and eagerness to learn

• Strong organizational and communication skills

• Willing to obtain and keep up to date on certifications

• Need to be able to multi task on various projects

• Knowledge of Microsoft Office versions

• Ability to quickly troubleshoot issues

• Answer support calls

• Provide on-site support

 

Preferred Knowledge and Skills

 

• Knowledge of networks

• Experience with a Help Desk environment

• Microsoft Certifications

• Experience with wireless networks

• Technology support experience preferred but not required