Administrative

Help Desk Support (Huntingburg, IN)

Mar 02, 2017

Roles and Responsibilities
 
The Helpdesk Support will support, maintain, and troubleshoot all personal computers, printers, and peripherals.  This person is required to perform help desk functions which include but are not limited to answering support calls and troubleshooting issues over the phone.  They will be expected to communicate and document changes in procedures and installations.  The Helpdesk Support is expected to effectively communicate with managers and end users any changes that take effect.  They will provide support to all areas of the organization, internal and external.  The Helpdesk Support will be expected to maintain and enhance current hardware with approval in all facilities.
 
Required Knowledge and Skills
 
Experience with a Windows environment; Windows 7, 8 and 10
Bachelor or Associate degree in Computer Science or equivalent combination of training and experience
Self-Motivated, Goal oriented, and eagerness to learn
Strong organizational and communication skills
Willing to obtain and keep up to date on certifications
Need to be able to multi task on various projects
Knowledge of Microsoft Office versions
Ability to quickly troubleshoot issues
Answer support calls
Provide on-site support
 
Preferred Knowledge and Skills
 
Knowledge of networks
Experience with a Help Desk environment
Microsoft Certifications
Experience with wireless networks
Technology support experience preferred but not required
 
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